CAN I EXCHANGE MY ITEMS?
All products purchased from Topsies can be exchanged within 14 days of purchase only if
Anything is missing from the package including price tags, labels and original packing
The item(s) is faulty, damaged or defective at the time of delivery.
The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to info@topsies.shop or by calling at +92311 5141878 in case you want to raise a dispute. At Topsies, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email or WA photographic evidence of the defective item at info@topsies.shop , within 3 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
Exchange request is made outside the specified time frame.
The product is damaged because of use.
The product has tampered.
RETURNS:
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and you will have to bear the courier charges.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via Coupon or refund in your account.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible. Topsies reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
No
Returns & Exchange
Return and Exchange Policy
At Top Sies, we want you to love every piece you purchase from us! If for any reason you are not completely satisfied with your order, we’re here to help.
Returns
You may return your item(s) within 30 days of receiving your order, provided that the following conditions are met:
Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
Packaging: Please return items in their original packaging.
Non-returnable Items: Clearance items and personalized/customized tops are not eligible for returns.
How to Process a Return:
Contact our customer service at [email address] to initiate the return process.
Once approved, we will provide you with return instructions and the return shipping address.
Please ensure you ship the item back to us using a trackable shipping method.
Upon receiving your return, we will inspect the items and process your refund within 7 business days. The refund will be made to your original payment method.
Note: Shipping costs are non-refundable, and the return shipping cost is the responsibility of the customer unless the return is due to a defect or wrong item sent.
Exchanges
We offer free exchanges for sizing or style adjustments! If you’d like to exchange your item:
Contact our customer service at [email address] within 30 days of receiving your order.
Make sure the item meets the same conditions as outlined in the return policy (unworn, unwashed, and with tags).
Let us know the item you wish to exchange and the new size/color you’d prefer.
Once your exchange is approved, we will send you the new item upon receiving the original item back.
Note: Exchanges are subject to availability. If the item you want is out of stock, we will offer you store credit or a refund.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement or refund, and we’ll cover any return shipping costs in this case.
Contact Us
If you have any questions or need assistance with your return or exchange, feel free to reach out to us at:
Email: info@topsies.cshop
Phone: +923115141878
We are committed to ensuring you have a positive shopping experience with Top Sies!