WILL YOU RESTOCK ITEMS THAT ARE MARKED AS “SOLD OUT”?

If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you a text to let you know. If there is no more stock, we will remove it from the website

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department .

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

We only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at info@topsies.shopIf you were to, accidentally, receive an item that you did not order, please contact our customer service department.

CAN I CANCEL MY ORDER?

Yes only if the order is not dispatched yet. You can contact our customer service department to get your order canceled

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfil your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?

You can share your queries or comments by calling or by contacting us through Instagram chat or WhatsApp.

CAN I PLACE AN ORDER BY PHONE?

No. You will have to place the order online.

HOW TO BUY?

You just have to follow these steps:

• Choose the  Products from the Collection (garment type).
• Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
• Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
• If you want to continue shopping, repeat the process; when you are finished click on “Shopping cart” and then on “Place Order.”
• Once you’ve entered your information, check that it’s correct and click “Continue to Shipping”
• Select a payment method i.e. COD or Paid through Credit card.

       Click on “Complete order” to check out.

HOW CAN I FIND OUT IF AN ITEM IS AVAILABLE?

To find out if an item is available on the online store simple enter the name into the search engine on our website.

ARE ITEMS FROM PAST SEASONS AVAILABLE?

Yes, the articles from past season are available on our website. For any specific product information you can contact our customer service department.

WHERE CAN I FIND A SIZE CHART?

On product pages you can find a size chart to the right of each photo. We encourage you to check out “Size chart” section. If you are nevertheless still having doubts, contact our Customer Service department at our social media handles or WhatsApp.

WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?

We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons, if applicable.

WHY WAS MY CREDIT CARD DECLINED?

Your card may have been declined for one of the following reasons:

You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

The card may be expired: check that your card is not past its expiry date.

You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.

WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?

Contact your bank for more information. You can also contact our customer service department .

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card’s issuing bank so that the buyer can authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (home, work or a drop point), but never a post office box or at Outfitters store of your choice.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive a text message with tracking information.

HOW MUCH IS SHIPPING COST?

FLAT Shipping 249 PKR + FBR POS Fee 1 PKR will be charged on order within Pakistan.

WHICH COURIER WILL DELIVER THE ORDER?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you a text with the courier information with tracking details

WHAT HAPPENS IF I’M NOT AT HOME WHEN THE ORDER IS DELIVERED?

The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper

ORDER CANCELLATION?

For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled. Orders can be cancelled upon customer’s request any time before they are processed, Topsies may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.

IS IT SAFE TO BUY ONLINE?

Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.